This policy is to deal with all grievances pertaining to the actions or otherwise of the Pensions Unit which fall outside of the scope of the Internal Dispute Resolution Procedure relevant to the pension scheme to which your membership relates. For details of the relevant Internal Dispute Resolution Procedure, please contact the Pensions Unit who will provide documentation relating to the process for your pension scheme.
The Pensions Unit is committed to providing a quality service to all our clients and their members. If you are not satisfied with the level of service you have received from us we would like you to tell us about it. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards.
Internal Disputes Resolution Procedure
In the first instance you should contact the Teesside Pension Fund at the address shown on the contacts page. We will arrange to send you a detailed guide explaining the Internal Disputes Resolution Procedure and how your complaint can be heard.
Any complaint must be made within six months of receipt of the notification of the decision about which you are complaining. The initial review will be conducted by the specified person, the name and address of whom is specific to what decision the complaint is about.
Following an independent review, if you are still dissatisfied with the decision, you may apply to the second stage of the appeal process to have your complaint reconsidered. Your application must be made within six months of receiving the notification of the initial review.
If you are still not satisfied following the second stage decision, you can appeal to the Pensions Ombudsman. You must have sought advice from The Pensions Advisory Service before the Ombudsman will consider your case.